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Support & Service

Experience and knowledge of international standards enable our engineers to support customers in their automation, process and production system control needs.
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Dedicated Customer Service

Customer service is the basis of our corporate philosophy
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Overview

Commissioning and after-sales service are carried out by experienced operators to meet each customer's needs. Our service contracts and planned maintenance activities are customised to suit the needs of each plant.

Our services include:

Technical assistance:
We provide qualified technical assistance, necessary for the assembly, testing and start-up phases of the systems.

Preventive maintenance:
We perform regular checks and maintenance on your systems to prevent failures and malfunctions.

Corrective maintenance:
We intervene promptly in the event of failure or malfunction of your burner automation, fire alarm and gas detection systems

Telecare:
We offer a remote assistance service to provide immediate support when needed.

Staff training:
We conduct training courses for your operating personnel on the use and maintenance of the systems provided.

Maintenance reports:
We compile regular maintenance reports in accordance with UNI 11224 to document the status of your systems and the maintenance activities performed.


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Our technical support and maintenance services allow you to

-Guarantee the proper functioning and efficiency of your systems
-Reduce risks due to malfunctions, fire hazards and gas leaks
-Extending the service life of systems and machinery.
-Optimise maintenance costs
-To be certain that your systems will intervene promptly in the event of possible dangerous situations

Key Benifits

Many years of experience:
We have a proven track record in technical support for the installation, commissioning and maintenance of supplied systems.

Qualified technicians:
Our personnel are highly qualified and specialised in the maintenance of burner automation, fire protection and gas detection systems.

Technical interventions:
We guarantee efficient, plant-specific technical interventions with agreed operation according to plant availability.

Proactive approach:
We take a proactive approach to maintenance to prevent breakdowns and malfunctions.
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